Find a Service Technician
Find a Service Technician
Every Ice-O-Matic machine is backed by a nationwide network of factory-trained service technicians ready to keep your equipment running at peak performance. Enter your ZIP code below to locate the authorized service provider closest to you. Each technician in our network is certified on Ice-O-Matic equipment and equipped to handle warranty service, preventive maintenance, and emergency repairs. If you'd rather speak with someone directly, our customer experience team is just a phone call or email away.
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Factory-Trained
Every technician in our network is certified on Ice-O-Matic equipment.
Fast Response
Local providers minimize downtime when your machine needs attention.
Warranty Approved
Authorized providers can perform service that keeps your warranty intact.
Need Help Now?
Before reaching out to our technical service team, try resolving issues on your own with our guided troubleshooting resources. By identifying and fixing common problems independently, you can reduce downtime, boost productivity, and keep your operations running smoothly.
Step 1: Have you consulted your Installation & Operations manual?
When a problem arises, your Installation and Operations manual is a valuable first step. Each manual includes a dedicated troubleshooting section designed to help you quickly identify and resolve common issues—saving time and potentially avoiding the need for technical support.
Step 2: Have you checked these basics first?
These quick checks often resolve common issues and can save you time.
- Ensure electrical cords are securely plugged in and circuit breakers are on.
- Confirm water lines are properly installed and the water is on.
- Make sure all drains are properly installed.
Step 3: Contact Technical Service
If you've reviewed the Installation & Operations manual and watched the troubleshooting videos but are still experiencing issues, it's time to reach out to our technical service team. Our experts are here to help resolve complex problems and get you back up and running as quickly as possible.
Before You Call Technical Service: What to Have Ready
To help our technical service team assist you as efficiently as possible, please have the following information ready when you call:
- Description of the issue. Be as specific as possible. Include what happened, when it started, and any steps you've already taken to troubleshoot.
- Equipment serial number. This helps us identify the exact model and configuration you're working with.
- Model number and equipment type.
- Error codes or messages. If your equipment displays any error codes, make note of them.
- Photos or videos (if available). Visuals can help our team quickly understand the issue.
- Recent changes or maintenance. Let us know if any parts were replaced, settings adjusted, or updates performed recently.
- Your contact information. Include your name, phone number, and best time to reach you.
Still Need Help?
Our tech service team is ready to assist technicians with diagnosing issues. Call us during business hours or email tech support anytime. For parts ID, include the model name and serial number of your ice maker, a description of the part in question, and any photos you have.