Give them the ice they crave.

Customer Service

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Please choose from the options below so that we may better help you. 

Ice-O-Matic sells equipment and parts (including warranty parts) through distributors and dealers. To find the distributor in your area, please use the Distributor Finder on the right side of the page for contact information for the distributor in your area.

Ice-O-Matic sells equipment and parts (including warranty parts) through distributors and dealers. To find the distributor in your area, please select the International button on the distributor finder to get contact information for the distributor in your country.

Ice-O-Matic provides an online warranty status that can be accessed here. To review our warranty statement for specific coverage, please click here. Please note that proof of installation by a refrigeration technician may be required for service.

If your machine is still within the warranty period and you require service, please contact the service provider directly. A list of our service providers can be found in the Find A Service Tech finder on the right side of this page. If we do not have a recommended servicer in your area, please contact a local refrigeration company for support. They will be reimbursed under the warranty guidelines through the distributor in your area. Service companies may require a credit card to cover charges which cannot be billed under warranty. These may include installation issues or adjustments, units installed outdoors, trip charges for cancelled appointments, or travel time ouside the 30 minute contribution from Ice-O-Matic. A list of coverages and exclusions can be found here.

Service in Canada is supported through our provincial distributors. To find contact information, please select the International button on the distributor finder on the right side of this page and select Canada to get the list of our provincial distributors. A Product Support Fee must have been paid at time of purchase if purchased from a U.S. dealer.

To find contact information, please select the International button on the distributor finder on the right side of this page and select your country to get the contact information for the appropriate distributor. A Product Support Fee must have been paid at time of purchase if purchased from a U.S. dealer.

Ice-O-Matic provides a one year parts and labor warranty for commercial machines that have been installed in a residence and requires proof of installation by a certified refrigeration technician for warranty support. Service referrals may be obtained by contacting Velexo at 888-338-6719. In areas without a contracted agent, customers may work with a local service company and warranty will be reimbursed through Velexo.

Customers with freight damage need to contact the dealer or distributor who billed the product for support.

Troubleshooting tips for smaller machines, in addition to all installation and service manuals, are available here.

Ice machines may be registered by using this link. If your machine has been manufactured over 180 days ago and it will not accept your installation date, please follow the following steps: 1.) Complete the registration using the default date on the registration. 2.) Email proof of installation or proof of purchase with the serial number of the machine to warrantysupport@iceomatic.com. 3.) Ice-O-Matic will update the registration to the actual installation date as long as the date is within 72 months of the date of manufacture.

Service Information for Ice-O-Matic machines can be downloaded here. Refrigeration technicians with a license or certificate as approved by their state may contact Ice-O-Matic technical support at 800-423-3367, option 2 or press option 4 for further assistance.

For additional information, please contact Ice-O-Matic customer service at 800-423-3367 or customerservice@iceomatic.com.

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For residential service in US please call 888-338-6719

What are you using the ice for?

Is the ice being used in alcoholic beverages?

Is this a blended beverage?

Would you like to offer your customers soft, chewable ice?

Is the beverage liquid or fresh produce based?

Is the ice being used in a blended beverage?

Is the beverage liquid or fresh produce based?

We suggest you choose a flake ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all flakers.

We suggest you choose a Pearl Ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all Pearls.

We suggest you choose a full or grande cube ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all cubers.

We suggest you choose a Pearl Ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all Pearls.

We suggest you choose a half cube ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all cubers.

We suggest you choose a full or grande cube ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all cubers.

We suggest you choose a half cube ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all cubers.

We suggest you choose a half cube ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all cubers.

We suggest you choose a full or grande cube ice machine.
Use the Machine Size Calculator below to find the right machine for you, or click here to view all cubers.

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